Contact information
Contact Us
We're here to help. Whether you have a question about your order, need help with a return, or just want to say hi — we'd love to hear from you.
Get in touch
📧 Email: vinylmuse@outlook.com
This is the fastest way to reach us. Our team monitors this inbox throughout the business week and we aim to respond to every message within 24–48 hours (Monday–Friday).
Messages sent on weekends or holidays will be answered the next business day.
What to include in your message
To help us assist you as quickly as possible, please include:
- Your full name
- Your order number (if your inquiry is about an existing order)
- A clear description of your question or issue
- Photos, if you're reporting a damaged, defective, or incorrect item
Common inquiries
- Order status or tracking questions → Include your order number and we'll look it up right away
- Returns or refunds → See our Return & Refund Policy, then email us to start the process
- Product questions → Happy to help you pick the right item before you buy
- Wholesale, collaborations, or press → Send us the details and we'll route your message to the right person
Business hours
Monday – Friday
Closed on weekends and public holidays
Vinyl Muse
📧 vinylmuse@outlook.com
Thanks for supporting our shop — every message matters to us.