Refund policy

Return & Refund Policy

At Vinyl Muse, we want you to love every order. If something isn't right, here's exactly how our return and refund process works.

Contact us first

All returns must be approved before shipping anything back. Email us at vinylmuse@outlook.com with:

  • Your full name
  • Your order number
  • The reason for the return (photos required for damaged, defective, or incorrect items)

We'll respond with return instructions. Any item sent back without prior approval will not be processed or refunded.

Return window

You have 30 days from the delivery date to request a return. Requests submitted after this window will not be accepted.

Condition of returned items

Items must be returned unused, in their original condition, and in the original packaging. Returns that arrive damaged, worn, or missing components may be refused or subject to a partial refund.

Return shipping costs

The customer is responsible for all costs associated with returning an item, including:

  • Return postage and carrier fees
  • Tracking and insurance (strongly recommended — we are not responsible for lost return shipments)
  • Return packaging
  • Any customs duties, taxes, or handling fees on the return shipment

We do not provide prepaid return labels and do not reimburse return shipping costs. Original shipping charges paid at checkout are non-refundable.

Exception: If your item arrived defective, damaged, or you received the wrong product, Vinyl Muse will cover the return shipping. Contact us within 7 days of delivery with photos and we'll take care of it.

Non-returnable items

The following cannot be returned or refunded:

  • Custom or personalized items
  • Sale or promotional items (final sale)
  • Gift cards

Order cancellations

You may cancel your order for a full refund within 24 hours of purchase, provided it has not yet shipped. Once an order has been dispatched, standard return terms apply.

Refund processing

Once your return is received and inspected, refunds are issued to the original payment method within 10 business days. If you haven't seen the refund after 15 business days, please contact us at vinylmuse@outlook.com and we'll follow up immediately.

EU customers — Right of Withdrawal

Notwithstanding the above, customers in the European Union retain their statutory right to withdraw from the purchase within 14 days of receiving the goods, without giving any reason, in accordance with EU consumer protection law. To exercise this right, notify us at vinylmuse@outlook.com within the 14-day period. Return shipping costs remain the responsibility of the customer.

Contact

Vinyl Muse
📧 vinylmuse@outlook.com

We aim to respond to all inquiries within 24–48 hours (Monday–Friday).