Shipping policy
Shipping Policy
Thank you for shopping with Vinyl Muse. Here's everything you need to know about how your order gets to your door.
Order processing
Orders are processed Monday through Friday, excluding holidays. Please allow 1–3 business days for us to prepare, quality-check, and dispatch your order after purchase.
Orders placed on weekends or holidays begin processing the next business day. You'll receive a confirmation email as soon as your order ships, with tracking information included.
Shipping times
Estimated delivery times after dispatch:
- United States: 5–10 business days
- Canada: 7–14 business days
- Europe & United Kingdom: 7–15 business days
- Rest of world: 10–20 business days
Please note that these are estimates, not guarantees. Total delivery time = processing time + shipping time.
Shipping rates
Shipping costs are calculated at checkout based on your location and order total. From time to time we may offer promotional free shipping — these offers will be shown clearly at checkout.
Order tracking
Once your order ships, you'll receive an email with a tracking number and a link to follow your package. Please allow up to 48 hours for tracking information to update after you receive the email.
If your tracking hasn't updated after 5 business days, contact us at vinylmuse@outlook.com and we'll investigate.
Shipping address accuracy
Please double-check your shipping address at checkout. Vinyl Muse is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice a mistake, contact us within 24 hours of ordering and we'll do our best to update the address before dispatch. Once an order has shipped, the address cannot be changed.
Delivery delays
While we work hard to meet estimated delivery windows, occasional delays can happen due to:
- Carrier disruptions or weather events
- Customs processing (international orders)
- Peak holiday shipping volumes
- Incorrect address information
Vinyl Muse is not liable for delays caused by the carrier or customs authorities, but we're always happy to help you follow up on a delayed package.
Lost or stolen packages
If tracking shows your package as delivered but you haven't received it:
- Check with neighbors, building management, or your local post office
- Wait 48 hours — packages are sometimes marked delivered slightly early
- Contact us at vinylmuse@outlook.com if it still hasn't arrived
Vinyl Muse is not responsible for packages marked as delivered by the carrier or stolen after delivery. We'll do everything we can to help you file a claim with the carrier where possible.
International orders — customs & duties
International customers are responsible for any customs duties, import taxes, or handling fees charged by their country. These fees are not included in your order total or shipping cost and are collected by your local customs authority.
If you refuse a package due to customs charges, the return shipping and any related fees will be deducted from your refund.
Contact
Questions about your order or shipping?
Vinyl Muse
📧 vinylmuse@outlook.com
We respond to all shipping inquiries within 24–48 hours (Monday–Friday).